Return and Refund Policy

Website: <a href="https://fjordnest.co.uk">https://fjordnest.co.uk</a>
Company Name: FjordNest
Email: <a href="mailto:contact@fjordnest.co.uk">contact@fjordnest.co.uk</a>
Phone: <a href="tel:+4411966071673">+44 11966071673</a>
Address: Rua José da Frota Holanda, Parque Boturussu – SP, Brazil

1. Scope

This Return & Refund Policy applies to all purchases made through
<a href="https://fjordnest.co.uk">fjordnest.co.uk</a>.

By placing an order, you agree to the terms outlined below.

2. Your Right to Cancel (UK Customers)

If you are located in the United Kingdom, you have the right to cancel your order within 30 days of delivery without giving a reason.

To exercise this right, you must notify us before the 30-day period expires.

3. How to Start a Return

To initiate a return:

  1. Email us at
    <a href="mailto:contact@fjordnest.co.uk">contact@fjordnest.co.uk</a>

  2. Include your order number

  3. Provide the reason for return

We will respond with return instructions.

Returns sent without prior authorisation may not be accepted.

4. Return Conditions

To qualify for a return and refund:

  • The item must be unused and in resaleable condition

  • The item must show no signs of wear, damage, pet hair, odours, washing, or misuse

  • The item must be returned in its original packaging

  • Proof of purchase is required

We reserve the right to:

  • Inspect all returned items

  • Reject returns that show signs of use beyond reasonable inspection

  • Apply partial refunds if the product is returned in diminished condition

Items returned used or damaged due to customer handling will not be eligible for a full refund.

5. Return Costs

Defective, Damaged or Incorrect Items

If returning due to change of mind:

  • You must notify us within 30 days of delivery

  • The product must be unused and suitable for resale

  • Return shipping costs are the customer’s responsibility

  • Original shipping fees (if any) are non-refundable

We reserve the right to refuse returns where excessive handling has occurred.

Change of Mind (Customer Remorse)

If you wish to return an item due to:

  • Wrong size

  • Change of mind

  • No longer needed

You are responsible for the return shipping costs.

6. Inspection & Approval Process

All returned products undergo an inspection process.

Refund approval is subject to:

  • Condition verification

  • Packaging inspection

  • Evidence of use

If a return does not meet our conditions, we may:

  • Refuse the refund

  • Offer a partial refund

  • Return the item back to the customer at their expense

7. Item Not Received

If your order has not arrived within the estimated timeframe:

We will investigate with the courier.

If confirmed lost, we will issue:

  • A replacement
    or

  • A full refund

8. Order Cancellation

You may cancel your order before it is dispatched.

If the order has already been shipped, you must follow the return process after delivery.

9. Refund Processing

  • Refunds are processed within 7 business days after inspection of the returned item.

  • Refunds are issued to the original payment method.

  • It may take additional time for your bank to process the refund.

10. Non-Returnable Items

The following items cannot be returned:

  • Personalised or customised products

  • Used items

  • Products returned without original packaging

11. Restocking Fees

We do not charge restocking fees.

12. Legal Rights

This policy does not affect your statutory rights under UK consumer law.

13. FAQ & Support

For additional information, please visit our website:

<a href="https://fjordnest.co.uk">https://fjordnest.co.uk</a>

Or contact us directly:

📧 <a href="mailto:contact@fjordnest.co.uk">contact@fjordnest.co.uk</a>
📞 <a href="tel:+4411966071673">+44 11966071673</a>

Customer Service Hours:
Monday to Friday, 9:00am – 5:00pm (UK time)