Shipping Policy

Last updated: 22 July 2026

This Shipping Policy explains where FjordNest delivers, how long orders normally take to arrive and what to do if there is a problem with your delivery.

This policy applies to orders placed through fjordnest.co.uk.

1. Where We Deliver

We currently deliver to addresses within the United Kingdom.

We may begin delivering to additional countries in the future. Any available delivery destinations will be displayed during checkout.

2. Delivery Charges

We currently offer free standard delivery on all UK orders.

Any applicable delivery charges will be clearly displayed during checkout before you complete your purchase.

3. Order Processing

Orders are normally processed within 1–2 business days, Monday to Friday.

Orders placed after 10:00 pm UK time will normally begin processing on the following business day.

Orders placed during weekends or UK public holidays will normally begin processing on the next business day.

Processing times may be longer during particularly busy periods, product launches or public holidays. We will contact you if a significant delay affects your order.

4. Estimated Delivery Time

Standard UK delivery normally takes approximately 5–8 business days after dispatch.

Including order processing, the total estimated timeframe is:

6–10 business days

Business days are Monday to Friday and do not include weekends or UK public holidays.

Delivery dates are estimates rather than guarantees. Delays may occasionally occur because of:

  • Severe weather;

  • Courier disruption;

  • High seasonal demand;

  • Public holidays;

  • Customs or transport disruption;

  • Incorrect or incomplete delivery details; or

  • Other circumstances outside our reasonable control.

Unless a different timeframe has been agreed with you, your order will be delivered without undue delay and within 30 days of the order being accepted.

5. Dispatch Confirmation and Tracking

Once your order has been dispatched, we will send you a confirmation email containing the available tracking information.

This may include:

  • Your tracking number;

  • The delivery provider; and

  • A link to follow the delivery.

You can also check your delivery status through our Track Your Order page.

Please allow a short period after receiving your dispatch email for the courier’s tracking system to update.

6. Delivery Partners

We work with international fulfilment and delivery partners to process and deliver orders to customers in the United Kingdom.

The final part of your delivery may be completed by a local UK courier.

The delivery provider used may vary depending on the product, delivery address and fulfilment location.

7. Providing the Correct Address

Please check your delivery information carefully before submitting your order.

FjordNest is not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.

If you notice an error, contact contact@fjordnest.co.uk as soon as possible.

We will try to update the address, but we cannot guarantee that changes can be made after an order has entered processing or been dispatched.

If a parcel is returned because the address was incorrect, incomplete or inaccessible, we may ask you to cover reasonable redelivery costs.

8. Separate Deliveries

In some circumstances, products from the same order may be prepared or dispatched separately.

If this happens, you may receive:

  • More than one parcel;

  • Separate dispatch emails; or

  • Different tracking numbers.

You will not be charged additional delivery fees where we choose to divide an order into separate parcels.

9. Delivery Attempts and Safe Places

The courier may:

  • Leave the parcel in a safe place;

  • Deliver it to a neighbour;

  • Take it to a local collection point; or

  • Attempt delivery again.

Please check the tracking information and any delivery card left by the courier.

If you have directly instructed the courier to leave the parcel in a particular safe place, responsibility for the parcel may pass to you once it has been delivered to that location.

10. Delayed Orders

If your order has not arrived by the end of the estimated delivery period, please:

  1. Check the tracking information;

  2. Check whether the courier left a delivery card;

  3. Check with other members of your household, neighbours or building reception; and

  4. Contact us at contact@fjordnest.co.uk.

Please include your name and order number so that we can investigate the delivery.

We will contact the courier or fulfilment provider and keep you informed where further investigation is required.

11. Lost Parcels

Please contact us promptly if:

  • The tracking information has not updated for an extended period;

  • The parcel is significantly overdue;

  • The courier confirms that the parcel has been lost; or

  • Tracking shows the parcel as delivered, but you have not received it.

If the parcel is confirmed as lost, we will offer an appropriate solution, which may include:

  • Sending a replacement at no additional cost; or

  • Providing a full refund to the original payment method.

We may need to complete a reasonable investigation with the courier before issuing a replacement or refund.

12. Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot find it, please:

  • Check the delivery location shown in the tracking information;

  • Look around your property and any designated safe places;

  • Ask members of your household;

  • Check with neighbours or building reception; and

  • Contact the courier where possible.

If you still cannot locate the parcel, contact contact@fjordnest.co.uk and we will investigate.

13. Damaged Parcels or Products

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, please contact us within 48 hours of delivery so that we can investigate the issue quickly. Reporting the problem after 48 hours does not automatically remove your statutory rights.

Please include:

  • Your order number;

  • A description of the damage;

  • Clear photographs of the product;

  • Photographs of the external packaging; and

  • Photographs of the delivery label, where available.

Depending on the circumstances, we may offer:

  • A replacement;

  • A full or partial refund; or

  • Another appropriate solution.

Please do not dispose of the damaged product or packaging until we have reviewed your request, unless keeping it would be unsafe.

14. Incorrect or Missing Products

Please contact us if:

  • You receive the wrong product;

  • The size or colour is different from what you ordered;

  • Part of your order is missing; or

  • The quantity received is incorrect.

Email contact@fjordnest.co.uk with your order number and photographs of what you received.

We will investigate and arrange an appropriate replacement or refund where necessary.

15. Order Cancellations

You may request to cancel your order before it has been dispatched.

Please contact contact@fjordnest.co.uk as soon as possible.

We will make reasonable efforts to cancel the order. However, cancellation cannot be guaranteed once processing or dispatch has begun.

If the order has already been dispatched, you may need to receive it and follow our standard return process.

16. Returns and Refunds

FjordNest offers a 30-day return period, subject to the conditions set out in our Returns and Refunds Policy.

For complete information about:

  • Change-of-mind returns;

  • Faulty or damaged products;

  • Return postage costs;

  • Product inspections;

  • Exchanges; and

  • Refund processing,

please read our Returns and Refunds Policy or contact contact@fjordnest.co.uk.

17. Your Consumer Rights

Products must be delivered within the agreed timeframe and must be of satisfactory quality, fit for purpose and as described.

Nothing in this Shipping Policy limits or excludes your statutory rights under UK consumer law.

18. Contact Information

For questions about delivery or tracking, please contact:

Business name: FjordNest
Website: fjordnest.co.uk
Email: contact@fjordnest.co.uk
Telephone: +55 11966071673
Business address: Rua José da Frota Holanda, Parque Boturussu, São Paulo, Brazil

Customer service hours:
Monday to Friday, 9:00 am to 5:00 pm, UK time.