Shipping Policy

Website Name: FjordNest
Website: <a href="https://fjordnest.co.uk">https://fjordnest.co.uk</a>
Selling Country: United Kingdom
Customer Service Email: <a href="mailto:contact@fjordnest.co.uk">contact@fjordnest.co.uk</a>
Customer Service Phone: <a href="tel:+4411966071673">+44 11966071673</a>
Company Address: Rua José da Frota Holanda, Parque Boturussu – SP, Brazil

SHIPPING COVERAGE

We currently ship to:

  • United Kingdom

We may expand to additional countries in the future.

SHIPPING COSTS

  • Free standard shipping on all UK orders.

  • No hidden fees. All costs are clearly displayed at checkout.

ORDER PROCESSING TIME

  • Orders are processed within 1–2 business days (Monday to Friday).

  • Orders placed after 10:00pm (UK time) will be processed the next business day.

  • Orders placed on weekends or public holidays will be processed on the next working day.

DELIVERY TIME

  • Estimated delivery time: 5–8 business days

  • Business days: Monday to Friday

  • Total estimated timeframe (processing + delivery): 6–10 business days

Please note that delivery times are estimates and may vary due to:

  • High seasonal demand

  • Weather disruptions

  • Courier delays

SHIPPING PARTNERS

We work with trusted international logistics partners to ensure reliable delivery.

Tracking information will be provided once your order is dispatched.

TRACKING YOUR ORDER

Once your order has shipped, you will receive an email confirmation including:

  • Tracking number

  • Courier details

You can track your order here:
<a href="https://fjordnest.co.uk/pages/track-your-order">Track Your Order</a>

If you need assistance, contact us at:
<a href="mailto:contact@fjordnest.co.uk">contact@fjordnest.co.uk</a>

MISSING OR LOST ITEMS

If your order has not arrived within the estimated timeframe:

  1. Please contact us within 7 days of the expected delivery date.

  2. Email us at <a href="mailto:contact@fjordnest.co.uk">contact@fjordnest.co.uk</a>

We will investigate the issue and provide either:

  • A replacement

  • Or a refund where appropriate

DAMAGED ITEMS

If your order arrives damaged:

  • Please contact us within 48 hours of delivery

  • Include photos of the product and packaging

We will arrange a replacement or refund as necessary.

RETURNS & REFUNDS

We accept returns within 30 days of delivery, subject to the following conditions:

  • Item must be unused

  • Item must be undamaged

  • Item must be returned in original packaging

To initiate a return, please contact:
<a href="mailto:contact@fjordnest.co.uk">contact@fjordnest.co.uk</a>

Return Shipping Costs

  • If the product is defective or incorrect → We cover the return cost.

  • If the return is due to customer preference (e.g., wrong size or change of mind) → Return shipping is the customer’s responsibility.

REFUND PROCESS

  • Refunds are processed within 14 days after we receive the returned item.

  • Refunds are issued to the original payment method.

RESTOCKING FEES

We do not charge restocking fees.

COMPANY INFORMATION

Website: <a href="https://fjordnest.co.uk">https://fjordnest.co.uk</a>
Company Name: FjordNest
Address: Rua José da Frota Holanda, Parque Boturussu – SP, Brazil
Email: <a href="mailto:contact@fjordnest.co.uk">contact@fjordnest.co.uk</a>
Phone: <a href="tel:+4411966071673">+44 11966071673</a>

Customer Service Hours:
Monday to Friday, 9:00am – 5:00pm (UK time)